Privacy Policy

1. Who we are

Perfect Features Aesthetics & Training Academy provides aesthetics treatments, training courses, online booking, payment processing, student support and client portal access.

Email: info@perfect-features-aesthetics.co.uk

2. Information we collect

We may collect and process:

• Your name
• Email address
• Phone number
• Date of birth where required for training or suitability purposes
• Address details where required for bookings, invoices or student records
• Booking details
• Course or treatment enquiries
• Training course details and student progress information
• Payment status, payment references and receipt information
• Portal account information
• Messages, form submissions and support requests
• Technical data such as IP address, browser type and device information

3. How we use your information

We use your information to:

• Manage bookings and enquiries
• Provide treatment or training course information
• Create and manage client or student portal access
• Send booking confirmations, reminders and updates
• Process deposits, balances, receipts and payment status updates
• Provide training course support, theory information or student review updates
• Respond to cancellation, date change or support requests
• Keep records for business, tax, accounting and legal purposes
• Improve website performance, security and user experience

4. Payments and finance providers

We do not store your full card details on this website. Payments are processed securely by third-party payment providers such as Stripe.

Where flexible payment, instalment or pay later options are available, your information may be processed by third-party providers such as Klarna, Clearpay or similar providers in order to assess eligibility, process payment, manage repayments and prevent fraud.

These providers may carry out their own identity, affordability, eligibility or fraud checks. Their use of your personal data will also be subject to their own privacy policies.

5. Sharing your information

We do not sell your personal data. We may share information with trusted providers where necessary, including:

• Payment processors such as Stripe
• Finance or pay later providers where selected by you
• Booking and client portal systems
• Email and communication providers
• Website hosting and security providers
• Professional advisers such as accountants or legal advisers where required
• Regulators, authorities or law enforcement where legally required

6. Cookies

We use cookies to help the website work properly and, where consent is given, to understand how visitors use the site.

Read our Cookie Policy.

7. Client portal accounts

If you use the client or student portal, we may store booking details, payment status, receipts, course information, attendance information and support updates linked to your account.

You are responsible for keeping your login details secure and should contact us if you believe your account has been accessed without permission.

8. Data retention

We keep your information only for as long as necessary for the purpose it was collected, including legal, tax, accounting, booking, training record and insurance requirements.

9. Your rights

You may have the right to request access, correction, deletion or restriction of your personal data. You may also have the right to object to certain processing or request a copy of your personal data.

These rights may be subject to legal, accounting, safeguarding, insurance or record-keeping requirements.

10. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website or online system can be guaranteed to be completely secure.

11. Third-party websites

Our website may link to third-party websites or booking/payment providers. We are not responsible for the content, security or privacy practices of those third-party websites.

12. Contact

For privacy questions, data requests or concerns, please contact:

Email: info@perfect-features-aesthetics.co.uk